Voice Over IP Phone Solutions

DKS Computer Services has listened to our clients needs for reliable and affordable phone solutions. We have researched the various business class telephone offerings available and provide integration and support for multiple VoIP systems.

Despite revolutions in the communications industry, a business phone is still your primary means of interaction with customers, suppliers, and associates. Advances in technology, however, have allowed for the development of a new, more versatile, cost effective method of telephony: Voice Over Internet Protocol or VoIP.

VoIP allows you to leverage your current office computer network and broadband connection to make phone calls and run a complete business phone environment over the network you already have in place. Therefore, instead of having completely separate phone and computer networks, you have just one network that works seamlessly. There are many cost and feature benefits that will be described in greater detail below.

Best of all this transition allows you to keep your existing telephone numbers with extension dialing, voicemail, caller ID, call forwarding, and much more. All the features of a normal PBX phone system are available without being locked into a single system. You only have to buy the physical phones, plug them into your local Ethernet network, and configure them. Once established, moves, adds, and changes can be easily performed in house eliminating the need for costly support calls.

Standard Business PBX Service Features

• Phone number (new or existing)
• Extension dialing
• Find Me/Follow Me
• Voicemail
• Caller ID
• Call forwarding
• Web-based system management tools: providing a quick and easy way to make changes and perform changes to your phone system from any Web browser
• To better address the needs of our SMB customers, we also provide advanced telephony features as part of all our packages

Advanced Service Features

• Auto attendant: Add a virtual receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting directly to an extension
• Voicemail to email: Send your voice messages to your Outlook inbox as .wav recordings
• Music on hold: Upload an audio file containing music, advertising, or customer updates for callers to hear while on hold
• Mobility services: Find Me/Follow Me and Remote Office features provide even the busiest “road warriors” with a way to stay in touch
• Multi-office support: Manage and remotely administer extensions at other locations—or home-based offices—as easily as if they were onsite

No PBX lease or maintenance hassles

Here are some of the ways you'll save up-front with a hosted VoIP System

• Lower up-front costs.
  No PBX or IP-PBX equipment to buy or lease.
• Minimal equipment.
  With a Hosted PBX service, all you need are IP phones and a voice gateway connected to your modem or router.
• Pay only for what you need.
  We'll help you choose the right mix of broadband connectivity, hardware, license types, and calling plans for your business.
• No maintenance contract.
  Traditional phone systems require regular visits from a technician to do moves, adds, or changes for your users. With a VoIP system you just use the web portal interface and configure users and mailbox settings as needed. Most of our users do this themselves after only a few minutes of instruction.
• One network to maintain
  Save time with one network for both voice service and broadband. No more separate bills for your phone network lines and data lines every month. Get maximum value from your broadband connection by using it for voice as well as your data needs.

VoIP computer integration features

Telephony Toolbar: Make and accept telephone calls and change your telephone settings (do not disturb, call forwarding, etc.) from within Microsoft Outlook, Internet Explorer or Mozilla FireFox. Incoming calls are checked against your Outlook contacts so you can easily see who is calling right on your computer screen. Browsing the Internet? Simply point and click to initiate an outgoing call right from a Web page.
Telecommuter - Softphone application: Establish full capabilities for your users anywhere in the world to support remote staff and highly mobile workers. Your team members require only a computer and a broadband connection. There is no need for additional hardware or traditional phone lines.
Reception Console: This PC based program provides your receptionist with a graphical view of the phone system, and enables them to efficiently answer and route inbound calls with the click of a mouse. With VoIP, a single receptionist can manage telephone traffic for multiple users and physical locations

If you are a company over 20 employees, DKS Computer Services also partners with larger VoIP PBX providers. By hosting your own PBX server onsite, your company benefits through increased performance and flexibility. Please contact DKS Computer Services to receive a personalized evaluation.